At Gender Grip, we strive for customer satisfaction with every purchase. Please carefully review our exchange and return policy below:
Unopened Items Only: We accept returns and exchanges only for items that are in their original, unopened packaging. Opened items cannot be returned or exchanged.
Return Window: Customers must initiate a return or exchange within 2 days of receiving their order.
Customer Responsibility: The cost of shipping for returns and exchanges is the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your items.
Return Process: To initiate a return or exchange, please contact our customer support team at gendergrip@gmail.com. Please include your order number and reason for return or exchange in your message.
Refunds: Once we receive your returned item and verify that it is in its original, unopened condition, we will process your refund. Please note that refunds may take 7-10 business days to appear in your account.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
By making a purchase with Gender Grip, you agree to adhere to the terms of our exchange and return policy.
